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Sidekick Snafu: Data Restored But Lawsuits Filed

Oct 16, 2009, 21:02 (6 Talkback[s])
(Other stories by Michelle Megna)

"The software giant, which owns Danger, the company that provides online services for Sidekick on T-Mobile's network, will begin restoring personal data "as soon as possible," starting with contacts and moving on to other content.

""We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We will continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible," writes Roz Ho, vice president premium mobile experiences for Microsoft (NASDAQ: MSFT), in a statement issued today. The service glitch was caused by a "system failure that created data loss in the core database and the back-up," according to Ho, who said Microsoft rebuilt the system "component by component, recovering data along the way."

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