32BitsOnline: ABCs of Linux -- Tech SupportJan 25, 1999, 02:30 (0 Talkback[s])
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Rob Bos' continuing series of articles.
"To most companies, providing technical support is little but a burden; once they've got your money, in general, they could care less about any problem you have with the software as long as it does not prevent you from buying their software again. So far, the best way to ensure this is proprietary data formats, exclusive contracts with companies, and other anticompetitive practices that lock the end user into a certain style of thinking."
"The Open Source technical support model is fundamentally different."
"The Linux philosophy is one of doing it yourself... the first thing you should always do is check the documentation."
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