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CNET News: IBM adding Linux support options

Jul 24, 1999, 03:27 (3 Talkback[s])
(Other stories by Stephen Shankland)

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"On Tuesday, IBM will announce forthcoming technical support for Linux in 165 countries, marking another stage of acceptance. Big Blue's step is a bit late, however, as the giant earlier said its global Linux support would be in place by June."

"Growing support options are an indication of Linux's gradual incorporation into mainstream computing companies, not to mention installation at businesses in many industries."

"Currently, Big Blue offers free telephone or email technical support for 90 days after a customer's first call for Red Hat and Caldera Systems editions of Linux. By August, IBM will add SuSE and TurboLinux into its support plans, the company said.

"IBM provides the first levels of technical support, but sends the tough calls to the original sellers of the software."

Complete story.