PC Week: Red Hat defends its trademarkSep 03, 1999, 17:09 (0 Talkback[s])
(Other stories by Steven J. Vaughan-Nichols)
"Some new Linux users are getting a lesson in "you get what you pay for."
"Amazon.com auction users have been calling Red Hat Software Inc. for support for recently purchased CDs containing Red Hat Linux. Only one problem: These customers hadn't bought official Red Hat Linux. They had bought CD copies of the free, downloadable Red Hat distribution from Robb Sands. And, according to an official statement released Thursday, Red Hat doesn't support users who are running the free version of its operating system."
"These customers, who thought they were getting the commercial Red Hat product from Red Hat, complained to Amazon.com about the lack of support. In turn, Amazon called Red Hat, which then explained its trademark policies to Amazon."