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Linuxcare: Tales from the Tech Support Pit: There's Trouble in Font-Server-Ville!

Dec 19, 1999, 17:54 (7 Talkback[s])
(Other stories by Brett Neely)

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"A crucial aspect of any problem solving process is identifying what the problem really is. Let this be a lesson to you: standard RedHat installations come configured with many more features than are really needed."

"Spend any time in the Linuxcare technical support pit, and you'll soon discover that some of the most frequently asked questions are about the X Window System. Usually, we've been able to solve most of these questions with simple configuration assistance. However, one call we took involved a problem with the XFree86 font subsystem, and required more attention than usual."

"Patiently, the caller told me how he recently bought and set up a new Linux-driven Dell desktop system at his office. After about a week of use, he could no longer launch the X Window System. Specifically, the errors "Failed to set default font path" and "Could not open default font 'fixed'" were received when trying to run "startx". This prevented him from getting to the desktop, and left him stuck at the shell prompt."

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