Linux Journal: System Administration Made Simpler, Part 4Jan 23, 2000, 15:42 (0 Talkback[s])
(Other stories by Marcel Gagné)
"This great tool is VNC (Virtual Network Computing) from AT&T Laboratories in Cambridge, England. VNC is a package that allows you to view other computer desktops from your own desktop. For instance, I could be running an X server on a Linux machine from a Windows 95 or NT box, or doing the reverse. I can do it from my internal network or across the Internet."
"The system administrator in a large company with a number of Windows workstations knows the headaches of all the simple "operator" error calls that nonetheless require a great deal of work and time as you walk the user through the right steps to solve their problems. Wouldn't it be great if you could take control of their desktops and do it for them while they watch and learn? Now, I know there are commercial packages that can do this, but not necessarily from your Linux desktop. They also cost more than VNC."
"That's right. VNC is distributed free of charge."