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LinuxWorld: Dear Mr. Petreley - RTFM will not draw new users to Linux

Jun 20, 2000, 11:49 (31 Talkback[s])
(Other stories by Steven Squire, Norman Hummon)

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"If Linux is to have an appreciable place on the desktop, it will have to please the average desktop user. Here are two letters to Nicholas Petreley -- representative of many LinuxWorld receives -- from would-be Linux desktop users who were repulsed by poor support and cranky software." "...We have all paid our dues in the DOS (Novell and Windows) world. We are fairly knowledgeable, honest, and very busy consultants trying to find a better solution for our customers. We need help if we are going to make the switch to Linux. I have spent in excess of 40 hours with very little to show for it. RTFM is not an acceptable answer. Paying for a higher level of support with Caldera or Red Hat -- especially when they won't answer the basics -- is not a palatable solution since we haven't yet done enough testing to be sure we want to go with them in the first place."

"The Linux community seems to enjoy thumbing its nose like a little child at professionals trying to learn."

"Linux distributors really need to deliver a finished installation without having to RTFM. Installations will always require fine tuning and knowledge of the product to get the most out of them. I'm talking about the basics. I'm talking about a straightforward procedure list to follow to accomplish the desired result without spending hours on the Internet, tracking down how-to articles."

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