LinuxPlanet: Editor's Note: Tech Triangulation and LinuxSep 28, 2000, 16:20 (10 Talkback[s])
(Other stories by Michael Hall)
"I like to collect Linux misinformation. Like the coworker who once told me Linux was an older version of UNIX that crashes if you try to use it to look at graphics, or as a web server. "
"You get used to a certain amount of it in your dealings with people who aren't particularly familiar with Linux. You learn to do your research before going to the store to pick up a new piece of hardware, because the clerk will tell you with a straight face that using a particular piece of hardware with Linux will cause early hair loss and chronic flatulence on top of voiding your warranty. So when it came time to order a DSL connection for my home, I did a month of research on all the potential hurdles and roadblocks before I ever started on what I've taken to calling 'technician triangulation.'"
"Tech triangulation is a simple procedure. You just figure out what you want to know, call the support line three times (making sure you get a different technician each time) and ask your questions. If you're lucky, they all agree with each other. If not, go with the majority unless two of them are clearly dim bulbs and the third is a compulsive 'Linux mentioner' who's looking for his crack at moving off the help desk by antagonizing random customers with comments like 'It's supposed to work that way, but I don't know... I run, uhhh, Linux.'"