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Doug Bostrom: HP Response to OfficeJet Driver Support Inquiry

Oct 20, 2000, 04:26 (27 Talkback[s])
(Other stories by Doug Bostrom)


Desktop-as-a-Service Designed for Any Cloud ? Nutanix Frame

[ Thanks to Doug Bostrom for this link. ]

Greetings. In the wake of HP CEO Carly Fiorina's announcements about embracing Linux, and since we are in the process of getting some field sales staff up and running, I made an enquiry of HP as to the status of Linux support for their OfficeJet products, specifically the so-called "all-in-one" products. Here's HP's response, including my original message. In the interest of protecting the HP support person from a horrible flame blast, perhaps it would be better to redact his name? [ Agreed - LT ed. ] Not sure in any case what he means by "as an HP employee" since the message also states that support is provided by MCI.

Doug Bostrom

Subject: HP  (KMM193222C0KM)

Dear Douglas Bostrom:

Thank you for your interest in Hewlett-Packard products.

In reply to your inquiry regarding the OfficeJet support of Linux, our 
line of OfficeJets do not support Linux and I do not see it supporting 
Linux in the near future.

Hewlett-Packard is always looking to improve and expand our product 
line; however, as a Hewlett-Packard employee, I am unable to provide 
information on products that may or may not be under development.

If you have any further questions, you can reach our Presales Department
at 1-800-752-0900 (6:00 AM - 5:00 PM, Monday-Friday, 7:00 AM - 4:00 PM 
Saturday PST). This phone number will put you in direct contact with 
Hewlett-Packard representatives ready to answer your questions and guide
you in the right direction.

Once again, thank you for your interest in Hewlett-Packard products.  We
value your business and support.  Our goal is to continue bringing you 
quality products and solutions.


... [ HP employee's name removed at Doug's suggestion - LT ed. ]
Hewlett-Packard Representative

Copyright Hewlett-Packard Co. 1999
This information is subject to change without notice, and is provided 
"as is" with no warranty. Hewlett-Packard shall not be liable for any 
direct, indirect, special, incidental, or consequential damages in 
connection with the use of this material.

Customer support for HP products is provided under contract by MCI 
Worldcom, an independent firm.

Original message follows: 

Webform_Submit_Time : Wed Oct 18 21:10:45 UTC 2000
title_choice : mr  
first_name : Douglas  
last_name : Bostrom  
Email : dbostrom@xxxx.net  
Country : united states of america [US] 
tel_area_code : 703  
phone_number_short : 538 xxxx  
category2 : features and benefits  [7] 
product_open_text : HP OfficeJet all-in-one  
Release_Contact_Allowed : no [0] 
Support_Contact_Allowed : no [0] 
Template : NEW_PRE_SALES [359] 
Language : English [en] 
Webform_URL : /cgi-bin/index.cgi?Template=NEW_PRE_SALES  

comments : My company needs to provision a number of people (~15 field 
sales staff) with home office PCs and printers. Unless I'm mistaken it 
seems that HP only supports Windows with OfficeJet products. Due to 
reliability problems  Windows is unsuitable for deployment away from our
IT staff, and so the OfficeJet products will not be useful to us unless 
we can find Linux drivers for them. Please let me know where I can find 
suitable drivers, or if you have any plans for future support of this 

We'll happily pay extra for the drivers if need be.  

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