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NewsForge: Battling for Linux support customers

Oct 25, 2000, 23:48 (7 Talkback[s])
(Other stories by Grant Gross)

"A competitor of Red Hat says the Linux distributor is acting "proprietary" with its new Web-based support service, Red Hat Networks, but Red Hat says supporting its own software just makes business sense."

"Reg Broughton's company, Acrylis, offers WhatifLinux, a multi-distribution support service, launched in April. WhatifLinux is trying to separate its service from the Red Hat Network, launched in September, by saying its product supports all flavors of Linux, not just Red Hat."

"Red Hat's offering is very much in the Red Hat model," says Broughton, president of Acrylis. "It's by Red Hat for Red Hat, if you like a pseudo-proprietary environment."

"But Billy Marshall, director of the Red Hat Network, says it only makes sense for Red Hat to support its own product. By concentrating on software updates, security fixes, and system optimizing information only for Red Hat, the network can deliver that information faster, he says."

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