"There was a very interesting article in the Los Angeles Times
recently. In it the author, Mark Kellner, wrote of having tried to
switch to a Linux desktop for 14 days. All that he found admirable
in Linux was StarOffice, and there was a lot he didn't like even
about it. He hit a lot of snags, and asked all the wrong people
who, like Mr. Kellner himself, hadn't a clue."
"Kellner's piece was linked on Linux Today, and it drew just
about the range of comments what we have come to expect: a few from
the "Microsoft paid him off" contingent, and some from the "mine is
bigger than yours" children, as well as some fairly reasoned
responses from those who do not cheerlead for cheerleading's sake.
These fell into two categories. The first is that had he done a
little research and looked for the things he needed and looked in
the right places for help, he would have made out much better. The
second is that much that he said was accurate. Both of these points
of view are, I think, correct."
"Kellner's article, for its flaws (and I think it had many) is
just the kind of thing that those of us in the Linux community
ought to look at, think about, and at the end ask two questions:
What are we trying to bring about? How well are we doing it?"