Linux.com: Personal Side of Being a SysadminJan 10, 2001, 07:26 (14 Talkback[s])
(Other stories by Paul Summers)
"So you think you've got what it takes to administrate a server farm or office network with hundreds, if not thousands of users on it? The unfortunate reality of being a Systems Administrator is that sometime during your career, you will most likely run into a user (or lus3r if you prefer) whom has an IQ of a diced carrot and demands that you drop everything to fix their system/email/whatever."
"This article focuses on how to deal with these kinds of issues. We will look at how to deal with day-to-day issues that spring up, and more importantly how not to deal with them. We will go over a number of tips and tricks that will pull your bacon from the coals when stuff happens. Finally, we will look at how to deal with priorities in a triage situation when it all goes wrong."
"First let's look at a number of practical examples of situations that may arise in every day work as a Sysadmin."