"SuSE Linux Signs Worldwide Support Agreement With IBM SuSE
Linux and IBM Global Services have signed a worldwide technical
support agreement, covering a wide variety of platforms, including
IBM eServers. According to the agreement, IBM Global Services will
tap SuSE's expertise to help address customers' toughest Linux
technical concerns, such as source code problems."
"This is a major step forward for SuSE Linux as a worldwide
trusted partner for Open Source solutions," comments SuSE's CTO
Dirk Hohndel. "Together with IBM Global Services, we can offer
superior services to support mission critical IT installations,
even for the largest organizations."
"IBM already delivers a full portfolio of technical services to
help customers optimize and support Linux environments. For the
toughest (Level 3) code issues, IBM will enlist SuSE's aid to help
deliver appropriate bugfixes and patches. IBM and SuSE will make
this Level 3 support available to customers worldwide."