MIT Sloan Management Review: Innovation by User Communities: Learning From Open SourceAug 28, 2001, 08:45 (3 Talkback[s])
(Other stories by Eric Von Hippel)
[ Thanks to Paul Eggert for this link. ]
"If the open-source software movement is any harbinger of future trends, manufacturing companies need to be concerned not only about what they produce, but also about what their customers might produce without them."
Abstract (the complete story requires a purchase)