Altadena, Paris, 6 September 2001 - By providing the opportunity
for the best Linux experts to be paid for their services, and for
Linux users to receive high-quality and fast Linux support,
MandrakeSoft answers a growing need in Linux Business with its
newly released MandrakeExpert V2 Support Center.
MandrakeExpert.com - a web platform dedicated to Mandrake Linux
support - was launched in early 2000 to connect enterprises &
users to online Linux experts who can answer a great variety of
technical questions regarding the free-software operating system
and the common open-source applications it runs.
The first version was extremely succussful in providing
community-oriented free support. The new "MandrakeExpert V2" allows
MandrakeSoft experts and more than 2000 MandrakeSoft Affiliates to
provide support for a fixed fee with reductions for multiple
In short, MandrakeExpert.com V2 now offers:
Support provided by the Linux community - the free support that
everbody is used to.
Premium support provided by MandrakeSoft and affiliate Experts
- this paid support channel provides a top-level and fast support
The pricing starts from $10 when buying a unique incident down
to $6.7 per incident when buying 10 incidents, for subscribed
The web-based interface of this newest version has been improved
to be faster and more flexible; the interface is easier to navigate
and the question/answer system has been replaced by a more
efficient question-status system.
"The new version of MandrakeExpert is a major step in offering
support to Mandrake-Linux users. Its scalability and efficiency
will also allow us to expand the service to any Linux areas in the
future", said Marc Peltier, COO of MandrakeSoft and responsible for
The new MandrakeExpert V2 platform is accessible by a unique URL
and is available for anyone who needs support, as well as for
people who can offer support.
MandrakeExpert currently has 85000 subscribed users.
MandrakeSoft provides a trusted interface between users of
information technology and open technologists. The company offers
customers in the small office, home office (SoHo), small and medium
size enterprise, government and educational sectors a set of GNU
Linux and Open-Source software and related services, user-friendly
and highly competitive information technologies at a very
attractive total cost of ownership. In addition, MandrakeSoft
offers technologists committed to open software and courseware a
trusted channel to offer their services.
The company has technologists in over 20 countries, and entered
Paris Euronext Marché Libre on July 30th, 2001 (Euroclear
code: 4477.PA, Reuters code: MAKE.PA).
The Mandrake Linux distribution, which is available in over 40
languages, became the leader in US retail sales, with 33.9% of the
market for the first quarter, 2001 (PC Data) and received the
awards for "Best Product of the Year" and "Best
Linux-Distribution/Server" at LinuxWorld Expo 99, as well as the PC
Answers Platinum Award in April 2000, the Linux Magazine Editor's
Choice Award in September 2000 and the Chip Magazine "Best
Technique and Winner of the Test" in December 2000.
"Born on the Internet" in late 1998, MandrakeSoft established
headquarters in Pasadena (U.S.), Montreal (Quebec), England,
Germany and Paris (Europe). For more information, please visit the
Web site: http://www.mandrakesoft.com.
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