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CRMDaily: Open Source Opening Doors to CRM Cost Savings

Aug 03, 2002, 02:30 (0 Talkback[s])
(Other stories by Lou Hirsh)


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"Free CRM software is not likely to flood the market anytime soon, but experts say open source Latest News about open source programs that have made inroads on the infrastructure side could provide companies with new ways to cut costs.

"In contrast, most companies that already take advantage of open source for e-business do so on Web and database servers based on such programs as Unix, Linux and Apache, according to Gartner vice president and research fellow Jeff Comport.

"Comport said the landscape appears quite different in the CRM industry. "In CRM, you're seeing it in some cases at the infrastructure level," he told CRMDaily.com. 'It really isn't seen much at the application level...'"

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