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LinuxWorld: UserLinux: Taking 'Grandma' as the Use Case

Jan 07, 2004, 11:30 (4 Talkback[s])
(Other stories by Dave MacQuigg)


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"Grandma doesn't know much about computers, but she really enjoys collecting pictures of the family, and keeping in touch via e-mail. In fact, she is so comfortable now with e-mail, that she doesn't call each time to make sure we got it. Her 'Web surfing' consists of placing an occasional order at harryanddavid.com. Oh, and she does use Word for Windows to write a newsletter for her church group. She does not use any advanced features of Word, so switching her to OpenOffice is not a problem.

"Grandma's computer is an old 486 with 12MB memory running Windows 95. It takes forever to start, and hangs frequently, resulting in calls to Kristin, her niece and family computer expert. Kristin is an engineer at a small company that has Debian installed on a few of their computers. She is the one who wrote those handy little cards for Grandma--how to start the computer, how to print a picture, etc..."

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