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PR: LinuxIT Questions Novell's Ability to Support its Desktop Linux Solution

Nov 10, 2004, 17:30 (5 Talkback[s])

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LinuxIT, the largest independent systems integrator and services provider for Linux in the UK, today commented on the release of Desktop 9, Novell's Linux based desktop solution.

The company welcomes the news about the release, and appreciates the fact that people have now been given more choice on the desktop. Licensing flexibility, pricing and security issues are driving more and more companies and individuals to seek an alternative to proprietary desktop software.

However, LinuxIT emphasizes that any push of Linux based desktop solutions needs to be supported, and questions whether Novell has the relevant expertise in Europe to do just that. There have been several occasions where even Novell resellers have had to ask LinuxIT for help to technically support their customers.

Peter Dawes-Huish, Sales Director of LinuxIT commented: "Not every company or individual who decides to go for Linux based software has a large IT team behind them. So providing technical support based on strong Linux expertise around the clock every day, just has to be number one priority for each vendor. For many, moving to Linux on the desktop will be a radical change, and although the benefits of cost savings and improved security are obvious, IT support needs to be available as part of the deal."

Peter continues: "We cannot see that Novell has the appropriate network and the relevant expertise to support this major push of Desktop 9. We are also questioning the company's long-term commitment to Linux, after Novell's vice-chairman was recently ousted. One has to ask the question why the very person, who was responsible for acquiring SUSE and Ximian, and therefore advocating the move to Linux, is no longer there."

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