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NewsForge: Retail Geeks Aren't Geeky Enough

Jan 20, 2005, 17:30 (6 Talkback[s])
(Other stories by Jay Lyman)

"You can find ample and able Linux and open source software support from a range of places, but if my recent check on Linux support by Best Buy, Circuit City, CompUSA, and even Dell is any indication, don't expect to find any support from mainstream retailers.

"Maybe you've seen ads for Best Buy's Geek Squad, technicians who make IT house calls driving logo-emblazoned Volkswagen New Beetles. Neat concept, but how geeky are these geeks? I figured I'd call with a Linux support question and inform them that I had installed the open source operating system on the Windows machine I bought from them..."

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