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CRM Daily: Is Open Source the Next Stage in Contact Center Evolution?

Mar 03, 2005, 01:00 (0 Talkback[s])
(Other stories by Erika Morphy)

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Aspect Communications recently announced the successful completion of tests running its contact center management suite application, Uniphi, on Asterisk, an open source IP-PBX.

"In addition to evaluating the integration Latest News about integration of Uniphi Suite with the Asterisk IP-PBX, the tests entailed a demonstration of call handling functionality--including queuing, collecting, routing, prompting and transferring--as well as advanced speech recognition-drivenself-service features, the company said..."

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