CRM Daily: Is Open Source the Next Stage in Contact Center Evolution?
Mar 03, 2005, 01:00 (0 Talkback[s])
(Other stories by Erika Morphy)
Re-Imagining Linux Platforms to Meet the Needs of Cloud Service Providers
[ Thanks to Jason
Greenwood for this link. ]
Aspect Communications recently announced the successful
completion of tests running its contact center management suite
application, Uniphi, on Asterisk, an open source IP-PBX.
"In addition to evaluating the integration Latest News about
integration of Uniphi Suite with the Asterisk IP-PBX, the tests
entailed a demonstration of call handling functionality--including
queuing, collecting, routing, prompting and transferring--as well
as advanced speech recognition-drivenself-service features, the