Linux Journal: Building a Call Center with LTSP and Soft Phones
Aug 29, 2005, 10:00 (0 Talkback[s])
(Other stories by Michael George)
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"A new customer approached us with a need to provision the
office. The customer was receptive to open-source software and was
interested in using Linux. Being a nonprofit organization, the
budget for the project was tight.
"We provisioned the new office with a server running software
from the Linux Terminal Server Project (LTSP) to make the desktop
economical from the start. We then installed an Asterisk server as
a PBX for the call center. To make things easier for the staff, we
wanted to have a working soft phone on their terminals with
headsets for hands-free operation..."