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Linux Journal: Building a Call Center with LTSP and Soft Phones

Aug 29, 2005, 10:00 (0 Talkback[s])
(Other stories by Michael George)

"A new customer approached us with a need to provision the office. The customer was receptive to open-source software and was interested in using Linux. Being a nonprofit organization, the budget for the project was tight.

"We provisioned the new office with a server running software from the Linux Terminal Server Project (LTSP) to make the desktop economical from the start. We then installed an Asterisk server as a PBX for the call center. To make things easier for the staff, we wanted to have a working soft phone on their terminals with headsets for hands-free operation..."

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