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Enterprise Networking Planet: DIY Telephony With Asterisk, Part 3

Dec 12, 2005, 07:00 (0 Talkback[s])
(Other stories by Carla Schroder)

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[ Thanks to Carla Schroder for this link. ]

"Setting up music on hold is your chance to express yourself, and to manage incoming calls. For example, suppose you're running a commercial tech-support call center. Chances are you really don't want to be bothered by customers calling in, so you have an arsenal of finely-tuned strategies to discourage them, like convoluted navigation menus, and long hold times. You can maximize your discouragement factors by using repellent hold music. Rap is a sure-fire repellent, unless your customers belong to a demographic that likes it. In that case, try some seriously hardcore operas, like Wagner, that even classical music aficionados have a hard time with..."

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