NewsForge: Open Source Videos Capture a New Way to do Tech Support
Aug 09, 2006, 06:00 (0 Talkback[s])
(Other stories by Tina Gasperson)
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"An enterprising young computer scientist in Belgium has come up
with a new twist on the old help desk. Instead of the tedium of
step-by-step instructions over the phone or through instant
messaging, tech support people can now show clients how to solve
their computer problems using Bram Biesbrouck's ScreenKast software
and captorials.com to create and share screen capture videos.
"ScreenKast is a simple animated screen capture utility,
licensed under the terms of the GPL. With it, Biesbrouck aims to
prove that 'a picture is worth a thousand words.' 'A lot of people
come to me with their computer-related problems,' he says..."