"Ubuntu Linux might be an easy distribution to use, but some new
users quickly run into things that bewilder them. Commands like
sudo, apt-get, and terminal make newbies scurry around for help
from forum boards, mailing lists, and IRC. To help such newcomers,
Ubuntu has put together a community team that ensures new users are
handled with care. The New Users Network, or NUN, is a group of
experienced Ubuntu enthusiasts who help new Ubuntu users come to
grips with the operating system.
"Volunteer NUN mentors spend time on Ubuntu forums, mailing
lists, and IRC channels looking for new user queries. The mentors
have agreed to follow the NUN guidelines, which caution against the
use of popular responses to newbie questions, such as RTFM, JFGI,
and UTFS. Instead, they try to answer the queries in an
easy-to-follow fashion, and point to online resources wherever
possible, such as a wiki that explains things in details..."