InfoWorld: Open Source and Fossilization
Sep 21, 2006, 03:00 (0 Talkback[s])
(Other stories by Matt Asay)
How to Help Your Business Become an AI Early Adopter
"I met with one of Alfresco's first customers yesterday,
checking in to see how its implementation was going. As we talked,
I was shocked to discover that the customer's perspective on our
product was a year old. We've added significant new functionality
and performance enhancements since the customer bought a support
contract, but they didn't know about them...
"This despite a monthly newsletter, occasional emails, and a
direct pipe to our engineers. All for naught..."