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Linux-Watch: How Red Hat Does Support

Nov 10, 2006, 22:00 (4 Talkback[s])
(Other stories by Steven J. Vaughan-Nichols)


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[ Thanks to Steven J. Vaughan-Nichols for this link. ]

"Oracle, with its recent claims to be able to support Red Hat Enterprise Linux under the name Unbreakable Linux better than Red Hat does, has a hard road ahead of it. Behind Red Hat's support network is a large, well-trained organization.

"Iain Gray, Red Hat's senior director of global support, explained that Red Hat offers 24x7 support around the world using a 'follow the sun model.' By this, he means that Red Hat maintains technical support centers around the world..."

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