Linux-Watch: How Red Hat Does Support
Nov 10, 2006, 22:00 (4 Talkback[s])
(Other stories by Steven J. Vaughan-Nichols)
Re-Imagining Linux Platforms to Meet the Needs of Cloud Service Providers
[ Thanks to Steven J.
Vaughan-Nichols for this link. ]
"Oracle, with its recent claims to be able to support Red Hat
Enterprise Linux under the name Unbreakable Linux better than Red
Hat does, has a hard road ahead of it. Behind Red Hat's support
network is a large, well-trained organization.
"Iain Gray, Red Hat's senior director of global support,
explained that Red Hat offers 24x7 support around the world using a
'follow the sun model.' By this, he means that Red Hat maintains
technical support centers around the world..."