"There is a fundamental problem with GNU/Linux--it requires
clueful people to exist in the IT food chain. Anywhere in the food
chain. It doesn't take an experienced kernel hacker to install
GNU/Linux, run a web server, or teach people how to log on to the
network. It just requires a user with an interest in the subject,
the ability to solve problems, and the desire to achieve
results.
"At no point is GNU/Linux experience a prerequisite for learning
GNU/Linux. You can learn it the way you learnt Windows, through
experimentation, Self-study, user groups, and so on. If you can
apply knowledge you can solve problems. Knowledge is easy to come
by, clueful people that can apply it, are not..."