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Installing The Open Source Ticket Request System (OTRS) On Fedora 8

Mar 19, 2008, 04:30 (0 Talkback[s])
(Other stories by Oliver Meyer)

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[ Thanks to Falko Timme for this link. ]

"This document describes how to set up the Open Ticket Request System (OTRS) on Fedora 8. Taken from the OTRS page: 'OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.'

"This howto is a practical guide without any warranty--it doesn't cover the theoretical backgrounds..."

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