"This document describes how to set up the Open Ticket Request
System (OTRS) on Fedora 8. Taken from the OTRS page: 'OTRS is an
Open source Ticket Request System (also well known as trouble
ticket system) with many features to manage customer telephone
calls and e-mails. The system is built to allow your support,
sales, pre-sales, billing, internal IT, helpdesk, etc. department
to react quickly to inbound inquiries.'
"This howto is a practical guide without any warranty--it
doesn't cover the theoretical backgrounds..."