"But I have to confess that I don't do such a good job in this
area, and I'll bet that you don't do as well in this department as
you could, either. The fact that I work in communications makes it
doubly ironic that I do it so poorly.
"Sometimes we need to be reminded that almost all of the
technology that we work with from day to day, was created to bring
people closer together. The telephone and email are great examples
of bringing people closer together. Most of the problems that we
tackle as System Administrators, or DBA's, or Hardware Technicians,
are problems that need to be solved in order to enable people to
communicate more effectively. Yet we, as the technical people that
we are, tend to get caught up in the problem, and not the core
value of the solution."