"That's what I want out of Twitter. Not just to be the waist in
an hourglass where a pile of god-knows-what flows from Following to
"The situation with Twitter reminds me of that silly ad where
Verizon workers follow around a cell phone customer like a herd of
bison, led by one guy who says nothing. Hey, the customer doesn't
need a shepherd with a flock of techies. He needs somebody to pick
up the phone when he calls for support. Don't tell him to go to
some website, or to "listen closely because our menu has changed",
or to navigate a maze of choices, all intended to deflect the call
to a recording rather than a human being with a relevant
competency. As for "the network", all he wants is for the damn
thing to work. (I've used them all, and Verizon's is the best in
the U.S., no doubt about it. Brag on that, Verizon. Use real
evidence. Hell, show somebody with an iPhone who can't find a
service. That'll stick it to both Apple and AT&T.)"
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