""I tried to have it put on there when I ordered the
computer...they said they could but they didn't recommend it."
"It took me about 5 minutes to start making the phone calls. I
started with the proper protocol and called their complaint line.
Not much luck there...the people in Malaysa couldn't care less. I
decided to target my query a bit closer to home...like in Round
Rock. A twelve minute drive from my house.
"That didn't work out so well either. I'm still waiting for a
"Note to self...don't tell people why you are really calling. It
just tips them off that you're not a happy customer and the chances
of getting a call back are as remote as a viral infection on a
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