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Secrets to Ubuntu Support

Jan 26, 2009, 17:02 (3 Talkback[s])
(Other stories by Christopher Tozzi)

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"I've spent many hours doing my best to support people new to Ubuntu (because it's a great way to procrastinate on real work), especially in the forums. A lot of users give positive feedback on the clarity, courtesy and competence available in Ubuntu's community-based support channels, where no one is paid and problems are solved by volunteers. But I also see a lot of forum threads or wiki pages that are, in my view, confusing and inadequate. With those in mind, here are some brief thoughts on how to provide better support, based on my own humble experiences:"

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