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Mozilla SUMO Is No Lightweight

Apr 10, 2009, 21:33 (0 Talkback[s])
(Other stories by Sean Michael Kerner)

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"At Mozilla, support is serious business. The group claims that every week, support.mozilla.com handles 2,000 questions on a wide range of issues.

"A key part of many open source business models is to provide the software for free but to make money from the support. That's not the case with Mozilla.

""There are no commercial support plans at the moment," Tenser said. "Firefox support is free for everyone and powered by the Mozilla community, just like Firefox."

"Yet SUMO pays off for Mozilla in other ways, serving a critical role in the development of Firefox -- making it important for both existing and future versions of the browser, like the forthcoming Firefox 3.5 release."

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