The cranky CIO says the hard drive is inside the computer

"Several years ago I replaced a faulty hard drive on a server. I had a lady complain that nothing was faster, despite expecting it to be so. I asked why she was anticipating a change in performance and she replied, "Didn't you just change the hard drive?"

"I didn't twig just what she meant at the time. It took several more experiences with people telling me their "hard drive" kept crashing (which concerned me greatly until I realised it was just Microsoft Word that was locking up) or even asking if they could bring in their "hard drive" from home and have me fix up a few problems."

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