When Are Strong Arm Tactics Justified?

[ Thanks to Doug Roberts for this link. ]

"Hypothetically, what would the proper response be to the following situation? You purchase a laptop from a reputable vendor. It comes (naturally) with some flavor of Windows installed. You wipe the installed OS and install some flavor of Linux. You then discover a real, bona fide hardware deficiency with your new laptop. You request an RMA refund authorization from your reputable vendor, and receive it.

"You send the laptop back.

"Days later you receive an email from your reputable vendor that your RMA refund request has been denied, because you installed Linux on the laptop. You contact your vendor's customer service group, and are again told, "No refund. You installed Linux."

"What do you do?

"Well, if you are me, you don't take "No" for an answer. The first thing you do is get mad. REALLY mad! Then you get even. Here's how."

Complete Story

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