When Are Strong Arm Tactics Justified?
Feb 22, 2010, 18:33 (16 Talkback[s])
(Other stories by Doug Roberts)
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"Hypothetically, what would the proper response be to
the following situation? You purchase a laptop from a reputable
vendor. It comes (naturally) with some flavor of Windows installed.
You wipe the installed OS and install some flavor of Linux. You
then discover a real, bona fide hardware deficiency with your new
laptop. You request an RMA refund authorization from your reputable
vendor, and receive it.
"You send the laptop back.
"Days later you receive an email from your reputable vendor that
your RMA refund request has been denied, because you installed
Linux on the laptop. You contact your vendor's customer service
group, and are again told, "No refund. You installed Linux."
"What do you do?
"Well, if you are me, you don't take "No" for an answer. The
first thing you do is get mad. REALLY mad! Then you get even.