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Roasted Laptop

Mar 09, 2010, 15:36 (2 Talkback[s])
(Other stories by Popey)

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"It has a 1.8GHz Pentium CPU and an nVidia 6800Go video card. Not long after I bought it, the video card failed. I blogged about the issue and the rubbish Dell Support.

"Well, it happened again just after the warranty ran out. Convenient, huh? Exactly the same problem as previously happened – corruption on the screen indicating hardware failure. I contacted Dell and they basically said they couldn't help, but if I wanted they would sell me a new video card for £200. I was torn and frustrated. I could get a cheap entire laptop for not much more than that, but not one with a decent 3D card and 17″ 1920×1200 display. I was irritated that they couldn't see that this was a recurrent issue with the machine which made me less inclined to pay more money to them."

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