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The Bank, the Linux User and the 9-Month Call for Help

Apr 20, 2010, 16:34 (3 Talkback[s])
(Other stories by Katherine Noyes)

"Garrett Heaton can't speak highly enough of his bank. "USAA is a FANTASTIC bank, and their services and customer service are top-notch," he says -- especially its Deposit@Home feature, which lets users scan checks for immediate deposit into their account.

"There's just one problem: Heaton, a N.Y.-based member of the military, is a Linux user -- and USAA's Deposit@Home feature is designed for use only on Windows and Macintosh computers.

"Aiming to get the system opened up to users of other operating systems, Heaton began an email conversation with the bank last July that still continues today. He recently gave LinuxInsider the chain of correspondence as an illustration of the difficulties Linux users sometimes have to endure.

"If nothing else, it's a lesson in perseverance."

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