Tech trouble causing Computer Stress Syndrome: study
Apr 29, 2010, 03:02 (2 Talkback[s])
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"Crashing machines, slow boot times, and agony dealing
with technical support have Digital Age people suffering from
Computer Stress Syndrome, a study available online Tuesday found.
""Today's digitally-dependent consumers are increasingly
overwhelmed and upset with technical glitches and problems in their
daily lives," a communications industry think tank said in a report
entitled "Combating Computer Stress Syndrome."
"The report identified sources of peoples' pain as "frustrating,
complex computers and devices, technical failures, viral
infections, and long waits to resolve support issues."
"Findings were based on a survey of more than 1,000 people in
North America by a Customer Experience Board created by the Chief
Marketing Officer Council to look into how to keep customers happy
in the highly competitive communications sector."