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Tech trouble causing Computer Stress Syndrome: study

Apr 29, 2010, 03:02 (2 Talkback[s])

[ Thanks to jhansonxi for this link. ]

"Crashing machines, slow boot times, and agony dealing with technical support have Digital Age people suffering from Computer Stress Syndrome, a study available online Tuesday found.

""Today's digitally-dependent consumers are increasingly overwhelmed and upset with technical glitches and problems in their daily lives," a communications industry think tank said in a report entitled "Combating Computer Stress Syndrome."

"The report identified sources of peoples' pain as "frustrating, complex computers and devices, technical failures, viral infections, and long waits to resolve support issues."

"Findings were based on a survey of more than 1,000 people in North America by a Customer Experience Board created by the Chief Marketing Officer Council to look into how to keep customers happy in the highly competitive communications sector."

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