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5 Open and Free Help Desk Ticketing Systems

Jul 19, 2010, 20:06 (0 Talkback[s])
(Other stories by Eric Geier)


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"The Linux and open source community provides countless user and server applications. They also provide solutions to help support these and other applications, even to support non-technical departments. You'll find many help desk or customer service trouble ticketing systems in the FOSS (free and open source software) world. Right now we'll review 5 different solutions.

"RT (Request Tracker)

"The developer, Best Practical Solutions, touts RT as the "world's leading open-source ticketing system". RT started back in 1996 and is now licensed under the GNU General Public License. Its written in object-oriented Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI. Data is stored in either a MySQL, PostgreSQL, Oracle, or SQLite database. RT installs on Linux, Mac OS X, and other Unix-like systems, in addition to Windows. They also provide hosting plans if you don't want to run the servers yourself.

"RT even has a book dedicated to its solution: RT Essentials, published by O'Reilly in 2005. This might hint to how well their following is established."

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