5 Open and Free Help Desk Ticketing Systems
Jul 19, 2010, 20:06 (0 Talkback[s])
(Other stories by Eric Geier)
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"The Linux and open source community provides countless user and
server applications. They also provide solutions to help support
these and other applications, even to support non-technical
departments. You'll find many help desk or customer service trouble
ticketing systems in the FOSS (free and open source software)
world. Right now we'll review 5 different solutions.
"RT (Request Tracker)
"The developer, Best Practical Solutions, touts RT as the
"world's leading open-source ticketing system". RT started back in
1996 and is now licensed under the GNU General Public License. Its
written in object-oriented Perl and runs on the Apache and lighttpd
web servers using mod_perl or FastCGI. Data is stored in either a
MySQL, PostgreSQL, Oracle, or SQLite database. RT installs on
Linux, Mac OS X, and other Unix-like systems, in addition to
Windows. They also provide hosting plans if you don't want to run
the servers yourself.
"RT even has a book dedicated to its solution: RT Essentials,
published by O'Reilly in 2005. This might hint to how well their
following is established."