"The new support offerings include an Essential, Advanced and a
Premium offering with varying degrees of service. The Premium
services provide 24x7 support for an unlimited number of servers
with a response time of 4 hours or less. That level of services
comes at a cost of $70,000 a year. In contrast, the Essential
service provides support for up to 10 servers with a response time
of 24 hours and a yearly cost of $12,000.
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