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The Memo List: Where Everyone Has an Opinion

Mar 12, 2012, 04:03 (1 Talkback[s])
(Other stories by Adam Bryant)

"A. This is an interesting point ? a lot of people think that using social media for engagement means you?re somehow creating a democracy, or at least consensus. But we have a culture of meritocracy, not democracy. And the difference between meritocracy and democracy is night and day.

"We let debate happen, and you let it kind of burn its way out, with people offering their opinions on both sides of an issue. And then you say: ?We?ve listened to all of this. We?ve taken it into consideration and here?s what we?re going to do.? Even the most ardent people opposing whatever decision is ultimately made will at least think: ?I had my say. You heard me, and you told me why you made the decision.? It does not have to be a democracy. And this has been true at Red Hat since long before I got there.

"Our employees have always expected this: tell me why we?re doing what we?re doing, and allow me at least a voice in the decision process. Now a voice doesn?t mean decision rights. It doesn?t mean you have any say in the answer. But at least you have a vehicle for an opinion to be heard. "

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