LinuxPlanet: To Serve Small Business

“IT service companies have been telling small businesses ‘trust
us’ for a long time. And from our perspective, we’ve been doing the
best we can given the tools we had. When new versions of OS
software were released, we wanted our customers to have the best so
we upgraded them. (Even when the new versions included superfluous
features the customers didn’t need; who can afford to use a product
that has been end-of-lifed?) When flaws were found we patched them.
When reliability issues were discovered, we spared no expense (at
their expense) to resolve them. Break-fix revenue became recurring
revenue. Restrictive license agreements were just part of the
landscape.

“With nowhere else to turn, our customers trusted us to deliver
reliable and economical IT solutions. Was their trust misplaced?
Happy with the status quo, failing to investigate or innovate
alternatives, have we simply been feeding off our
customers…?”

Complete
Story