Zammad - An Open Source Help Desk and Support Ticket System
May 26, 2018, 06:00 (0 Talkback[s])
(Other stories by Aaron Kili)
Tecmint: Zammad is a free open source, fully featured web based ticketing system for helpdesk or customer support. It ships in with a multitude of features for handling customer communication through various channels such as social networks (Facebook and Twitter), live chat, e-mails as well as telephone. It has an API for integrating your telephone system into in and outgoing calls.