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Zammad - An Open Source Help Desk and Support Ticket System

May 26, 2018, 06:00 (0 Talkback[s])
(Other stories by Aaron Kili)

Tecmint: Zammad is a free open source, fully featured web based ticketing system for helpdesk or customer support. It ships in with a multitude of features for handling customer communication through various channels such as social networks (Facebook and Twitter), live chat, e-mails as well as telephone. It has an API for integrating your telephone system into in and outgoing calls.

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