O'Reilly Network: Linuxcare's CTO RespondsMay 14, 2000, 20:41 (0 Talkback[s])
(Other stories by Tim O'Reilly)
"Dave Sifry, one of the founders of Linuxcare and its CTO, took me to task for my article about web services. First off, he criticized me for not checking in with Linuxcare before publishing the article, since he felt that it misrepresented their business. Second, he pointed out that Linuxcare was in fact doing many of the things that I was talking about in my article, and that I should be using them as a good example, not a bad one...."
"Overall, though, Dave's comments also made me realize that I was trying to do too many things in that article! I was using the current news about Linuxcare as a starting point for some "big picture" insights that I wanted to share. That's all well and good, but to the extent that I made Linuxcare look bad by implication, that was not a great jumping off point. Further, to the extent that collab.net and Digital Creations also employ professional services as part of their business model, I further muddied the water."
"My key point was that professional services need to be part of a bigger "solutions" framework. In particular, I wanted to share my enthusiasm for the idea that (as I said in my original article), "In the age of the net, 'services' doesn't just mean professional services, it means figuring out how to build frameworks for automating activities that used to require human labor."