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www.hinterlands.org: BT's ADSL Farce

Aug 30, 2000, 11:18 (18 Talkback[s])
(Other stories by Martin Brooks)

[ Thanks to Martin Brooks for this link. ]

"The connection at your end of the ADSL link, in this package, is a USB connector and not an Ethernet connector. Wonderful if you run Windows, next to useless if, like me, you use Linux as your gateway machine to the Internet. USB support for Linux is there and it is improving all the time, however, I've not yet heard of anyone successfully using ADSL with it. Please mail me if I'm wrong."

"I called Demon and told them my predicament. I want ADSL but I don't want to connect Windows to it - what should I do? "Ask BT", they said, so I did."

"BT were, as ever, somewhat unhelpful. The chap on the end of the ADSL sales line didn't seem to appreciate that someone might possibly want to connect anything other than a Windows machine to their service. After being put on hold three of four times, the salesman eventually came to the conclusion that I need a business tariff - one that provided me with an Ethernet port to plug into rather than a USB port."

"Now, having previously looked at Demon's price list, I knew that the most basic 'business' tariff costs a whopping £175 per month with an installation charge of £250, excluding VAT of course. This would nearly treble my quaterly bill. Even considering the better contention ratio, that's still an awful lot of money. Not good."

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