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IDC: Teaching Penguins to Fly

Feb 13, 2001, 22:28 (0 Talkback[s])
(Other stories by Geoffrey Dutton)

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"The emergence of the Linux operating system from the open source sea has challenged established rules and business models for software development and distribution."

"The complexity of Linux also challenges potential users who want to install, modify, and maintain the OS. How can Linux support and training service providers keep the open source faith, flatten the learning curve, and raise their own revenues? The fates of some Linux distributors may hinge on solving this equation."

"Members of open source communities are used to freely helping one another to solve technical problems. This distributed model of self-help breaks down as Linux slips into user organizations, where IT managers may have few connections to the corps of coders and may have little input beyond bug reports to give back to the movement."

"Consequently, the need for organized Linux support (such as help desks, customization, and system management tools), will certainly expand. While it's not a major market at the moment (estimated at $56 million for 2001), Linux support revenue will increase to $285 million in 2004, a compound annual growth rate (CAGR) of 86.9%."

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