Ciol.com: Support will bring in revenues for Linux [Red Hat in India]Mar 08, 2001, 18:02 (4 Talkback[s])
(Other stories by Vinita Suvarna-Bhatia)
"The hardware industry had long since learnt that support and service will spell its success or failure. Now it is the turn of the software industry to do the same. Red Hat India, which made its foray into the Indian market barely two months ago, will concentrate on support to keep the customers coming. This will be in terms of annual maintenance for a small fee."
"Talking about this thrust for support, Red Hat Channels Head-India Ajay Kapoor says, "The foremost thing about Linux is support. I can sell thousands of boxes in a year, but if I do not provide support, the product is evidently going to fail."
"Currently, Red Hat has four technicians in the country and will soon increase its service network as more and more queries come in. Kapoor says that talks are underway with leading PC manufacturers in India for bundling Linux with the machines. This will be in the form of a dual-boot, where the HDD will house both Windows and Linux OS and user will have the option of running applications on either OS."